Terms & Conditions

How We Use Your Data

To deliver VR training services, we process identity data (e.g., name, email), biometric data (e.g., hand/body/head tracking), and training metrics (e.g., session outcomes) under the lawful basis of contractual performance, ensuring we fulfil our obligations to you. To improve platform functionality, we analyse technical data (e.g., device/browser details) and usage patterns (e.g., interaction metrics) under legitimate interest, enabling us to optimise user experience and innovate our services. 

For customer support and account management, we rely on contact and identity data (e.g., email, username) to address inquiries or resolve issues, which may involve legal obligations such as retaining transaction records. Finally, for compliance and security monitoring, we process all data types under legal obligations to detect/prevent fraud, safeguard systems, and meet regulatory requirements.

Data Retention & Anonymisation

At Mersus Technologies, we are committed to responsible data management while ensuring compliance with privacy regulations. Personal data collected through AVATAR ACADEMY is retained for a maximum of 5 years, unless legal or regulatory requirements dictate a different retention period. This timeframe allows us to maintain necessary records for operational, auditing, and compliance purposes while respecting data minimisation principles.

We empower our clients with full control over their training data. Through the AVATAR ACADEMY web portal, administrators can easily add, archive, or permanently delete trainee records as needed. When personal data is deleted, our systems automatically anonymise it by stripping all identifiable information (such as names, email addresses, and user IDs), ensuring that no individual can be re-identified from the remaining data. This anonymisation process is irreversible and aligns with GDPR requirements for data erasure.

For analytical and research purposes, we retain aggregated and anonymised data (such as training trends, pass/fail rates, and session durations) indefinitely. This data, which cannot be linked back to any individual, helps us improve our platform, develop new features, and enhance training effectiveness without compromising user privacy.

Our approach balances transparency, user control, and compliance, ensuring that personal data is only stored for as long as necessary while preserving valuable insights in a privacy-conscious manner.

Data Security

We implement comprehensive, multi-layered security measures to protect all data processed through AVATAR ACADEMY, ensuring confidentiality, integrity, and availability in line with industry best practices and regulatory requirements.